Someone is injured · Vuelvo Bien

1 Call 112 now

When you call 112 from a mobile, the phone usually sends your location automatically (AML). Still, tell them yourself too.

2 What to tell 112

Where are you?

If you share your location, we will send it to this person's family so they can get there or inform 112. We keep it for 30 days and then delete it. Your phone will ask for permission.

The browser will ask for permission. It is only used to fill in the text and, if you want, to notify their family.

What happened?

Are they breathing?

Do they respond when you talk to them?

Read this to 112:

«I am at [say where you are]. There has been a an accident.»

3 While help is on its way

Not responding and not breathing normally

Push hard and fast in the centre of the chest. 112 will guide you. Ask someone to look for a defibrillator.

Bleeding heavily

Press hard on the wound with a cloth or your hand, and do not let go.

Vomiting or unconscious

Turn them on their side as one block: head, neck and body together.

Keep yourself safe first. If there is traffic, warn others and make yourself visible.
Do not move them unless they are in danger. Hold their head with both hands so the neck does not move.
Do not take the helmet off. Only if they are not breathing and you cannot help with it on; better with two people.
Keep them warm: something between them and the ground, and shelter from wind and rain.
Do not give them food or drink.
If they hit their head, even if they say they are fine, they must not carry on: a doctor must see them.
Stay with them until help arrives.

Advice based on the European first aid guidelines (ERC 2025). It does not replace the instructions of 112.

4 Notify their family

This sticker has nobody to notify. Call 112.